tktk FAQ — Deposits, Withdrawals and Security

Yes, when submitting a withdrawal request on tktk, you must use a bKash, Nagad, or Rocket account registered in your own name. Payments are not sent to third-party wallets. This is required to keep your account secure and ensure transactions are processed correctly. Requests made to a wallet registered in your own name are completed faster.

To withdraw winnings earned from a bonus, you must first meet the wagering requirement. For the tktk welcome bonus, the bonus amount must be wagered 25 times. For example, if you deposit ৳1,000 you receive a ৳1,000 bonus, making your total balance ৳2,000 — you will need to wager ৳25,000 before the bonus winnings become withdrawable.

tktk's payment system runs 24 hours a day, 7 days a week, so you can submit a withdrawal request at night or on public holidays. Funds normally reach your wallet within 30 minutes to 3 hours. If there is an unusual delay, contact the support team via live chat with your transaction ID and the time of the request.

The minimum withdrawal amount on tktk is ৳1,000. Requests below this amount are not accepted. If your balance has not yet reached ৳1,000, wait until it does before submitting a request. Withdrawals can be received via bKash, Nagad, or Rocket.

After submitting a withdrawal request, funds normally arrive within 30 minutes to 3 hours. If more than 3 hours have passed, first refresh your wallet app and check that the account number is correct. If the issue persists, contact tktk's 24/7 live chat — provide your transaction ID and the time of the request so the team can assist you quickly.

Withdrawals from tktk to bKash normally arrive within 30 minutes to 3 hours. This timeframe is generally the same on working days and holidays. The withdrawal amount must be ৳1,000 or more, and you must enter the correct bKash number — a small mistake can cause a delay.

Deposits on tktk are usually credited within a few minutes. Occasionally there may be a short delay due to network or payment gateway issues. If more than 15 minutes have passed without the deposit appearing, contact live chat with a screenshot of the transaction and the reference number. Manual verification without a valid reference takes longer.

To deposit via Nagad, go to the tktk deposit page, select Nagad, then send the specified amount to the number shown. Make sure to include the correct reference code when making the payment — without it, the credit will not be applied automatically. The minimum deposit is ৳200. Once sent, save the transaction screenshot in case you need it later.

To play any game on tktk — slots, card games, or live casino — the minimum deposit is ৳200. This applies to all payment methods. Starting from ৳200 you can access any section, and first-time depositors have the chance to receive a 100% bonus.

tktk currently supports deposits through three mobile financial services: bKash, Nagad, and Rocket. Rocket is the mobile wallet of Dutch-Bangla Bank. All three methods accept a minimum deposit of ৳200. Choose your preferred method and follow the on-screen instructions to complete the payment.

To deposit via bKash, go to the tktk payment page, select bKash, and use "Send Money" to the number shown — not the "Payment" option. Enter your tktk user ID in the reference field. Your balance will be updated shortly after sending. Save the transaction screenshot in case you need to refer to it later.

Yes, the tktk support team provides assistance in both Bengali and English. You can ask questions in Bengali and receive answers in Bengali. Providing support in the native language for Bangladeshi users is a priority for tktk.

To get a faster resolution from the support team, have the following ready: your tktk username or registered mobile number; the relevant transaction ID or reference code; the date and time of the transaction; and a brief description of the issue. If you have a screenshot, share that too — it helps identify the problem more quickly.

tktk customer support is active 24 hours a day, 7 days a week. Live chat assistance is available at 3 AM or during Eid holidays. Whenever you have an issue, do not hesitate to reach out immediately — you do not need to wait for office hours.

tktk offers two support channels: live chat on the site (fastest, with immediate responses) and email (useful for complex issues or sending documents). Both channels are available 24/7 in Bengali and English. For a quick resolution, live chat is the better choice. Support information is also available on the responsible gaming page.

Although tktk's email support is active 24/7, response times may be somewhat longer than live chat. For urgent matters, always use live chat. Email is useful when you need to report multiple issues together with documents or detailed descriptions.

A strong password should be at least 10 characters long and include a mix of uppercase and lowercase letters, numbers, and special characters (#, @, !). Do not use your name, date of birth, or simple sequences like "123456". Do not use your tktk password on any other site, and change it regularly.

Yes, tktk uses SSL encryption to keep all data transfers secure. Your personal information and transaction details are sent through encrypted channels. You can find full details on how your information is stored and used in our privacy policy. The site follows modern security practices to protect you.

No trusted organisation, including tktk, will ever ask for your OTP, bKash PIN, Nagad PIN, or Rocket PIN. If anyone asks for this information by phone, message, or chat, it is a fraud attempt. Do not share any details in such a situation — report it immediately to tktk's live chat. Keep your PIN and OTP completely private.

If you suspect there has been unauthorised access to your account, change your password immediately and notify tktk's live chat. The support team can temporarily lock the account and review recent login activity. To stay protected in future, use a unique, strong password and do not share it with anyone. Account security rules are also covered in the terms and conditions.

Logging in to any account on public Wi-Fi carries relative risk, as others on the network may be able to monitor traffic. Use mobile data or your home Wi-Fi to log in to tktk Login securely. Always log out after use, and it is best not to save your password in the browser.