tktk Privacy Policy

This privacy policy ("Policy") has been prepared to explain in detail how tktk handles the personal information of users of the tktk platform. When you visit the tktk website, register an account, make a deposit, or use any service, certain information may be collected from you.

This policy applies to users residing in Bangladesh. Our Terms and Conditions and this privacy policy together form the legal basis of your relationship with tktk. In the event of any conflict, the Terms and Conditions will take precedence.

If you are under 21 years of age, you are prohibited from using tktk's services. You will be required to verify your age at the time of account registration, and this information will be retained in our records.

tktk may collect the following categories of information:

2.1 Information Provided Directly

• Full name, date of birth, and national identity card details.
• Mobile number and email address.
• Username and password set during account creation (passwords are never stored in plain readable form).
• Financial transaction details — including deposit and withdrawal information along with bKash, Nagad, or Rocket numbers.
• Contact information provided via support chat or email.

2.2 Automatically Collected Information

• IP address and device identification details.
• Browser type, operating system, and screen resolution.
• Time of site visits, page names, and navigation patterns.
• Session information collected through cookies and similar tracking technologies.

2.3 Information Received from Third Parties

tktk may use trusted third-party services for identity verification, fraud prevention, or financial compliance. In such cases, information may also be received from those third parties.

The information collected is used for the following purposes:

1. Account management and verification: Information is used to confirm your identity and keep your account secure.
2. Processing financial transactions: To process deposit and withdrawal requests and to maintain a transaction history.
3. Providing customer support: Your account and transaction information plays a relevant role in assisting you via live chat or email.
4. Fraud and abuse prevention: To detect suspicious activity and protect the integrity of the platform.
5. Implementing responsible gambling policy: To monitor a user's playing patterns and take precautionary steps when needed.
6. Service improvement: Analysis to improve platform performance and user experience.
7. Compliance with applicable laws: Storing and disclosing information in accordance with the requirements of financial institutions and regulatory bodies.

tktk uses SSL encryption technology to keep your information secure. All sensitive information stored on our servers is kept in an encrypted state and can only be accessed by authorised personnel.

Passwords are never stored in plain text — they are kept only using cryptographic hashing. Financial transaction data is exchanged with payment partners through secure channels.

How long information is retained depends on the type of service and applicable legal obligations. Financial information may be retained for a set period even after an account is closed.

tktk never sells your personal information to third parties for commercial purposes. However, information may be shared in the following circumstances:

• Service provider partners: Necessary information may be shared with trusted partners involved in payment processing (bKash, Nagad, Rocket), identity verification, technical support, or fraud prevention.
• Legal obligations: Information may be disclosed under valid instructions from courts, investigative agencies, or regulatory authorities.
• Corporate changes: In the event of a company merger, acquisition, or asset transfer, information may pass to the new entity, though it will remain protected under this policy.

The amount of information shared with third parties is kept to the minimum necessary to complete the task.

The tktk website uses cookies — small files stored in your browser that improve site functionality and user experience. Types of cookies:

6.1 Essential Cookies

These cookies are essential for maintaining login sessions and ensuring security. Disabling them will disrupt the core functions of the site.

6.2 Functional Cookies

These help remember your preferences (such as language selection and display settings) and assist in providing a personalised experience.

6.3 Analytics Cookies

These monitor visitor behaviour on the site and help improve content and performance. These cookies do not reveal any personal identity.

You can control or disable cookies from your browser settings, though doing so may reduce some features of the site.

As a tktk user, you have the following rights over your own information:

1. Right to access information: You can request to know what information we hold about you.
2. Right to correct information: If your account contains incorrect or incomplete information, you can request that it be corrected.
3. Right to delete information: In certain circumstances, you can request that your personal information be deleted, though this may not be fully possible where legal obligations apply.
4. Right to object to processing: You can object to your information being used for marketing communications.
5. Right to data portability: In certain circumstances, you can receive your information in a structured and readable format.

To exercise these rights, contact our support team. We will consider your request through the appropriate steps. You also have the right to set your own preferences and limits regarding our Responsible Gaming policy.

tktk's services are for those aged 21 and above only. We do not knowingly collect any information from minors.

If it is confirmed that an account belongs to a minor, that account will be closed immediately and all related information will be deleted. Parents and guardians are requested to restrict their minor children's access to this platform.

tktk is an international platform. For technical reasons, your information may sometimes be processed or stored on servers outside Bangladesh. In such cases, the applicable data protection laws of that country are followed.

For countries to which data may be transferred, data protection standards equivalent to or higher than those in Bangladesh are ensured. The security of your information is maintained through contractual protection clauses.

tktk reserves the right to amend this privacy policy as needed. If significant changes are made to the policy, users will be notified via their registered email or a notice on the site.

Continuing to use the site after changes are made will be considered acceptance of the new policy. It is therefore recommended that you visit this page regularly.

If you have questions about any aspect of this policy, you can visit our FAQ section or contact the support team directly.

For any privacy-related complaints or requests, please contact our support team. We provide assistance in Bengali and English via 24/7 live chat and email.

You can contact us by email: [email protected]

After receiving a complaint, we will respond as quickly as possible. Complex matters may take a little more time, but we handle every complaint seriously.